Refund & Replacement Policy

Effective Date: July 21, 2026

At Millennium Games, we are committed to providing genuine digital gaming products and excellent customer service. As all products sold on our website are delivered digitally, our refund policy differs from that of physical goods.

Digital Product Policy

All products sold through Millennium Games—including game activation keys, digital gift cards, game accounts, software licenses, downloadable content (DLC), and digital subscriptions—are delivered electronically.

⚠️ Once a digital product has been delivered or the activation key has been displayed, it is considered delivered and cannot be returned.

Refund Eligibility

A refund may be approved only under the following circumstances:

  • Your order has not yet been processed or delivered.
  • We are unable to deliver your purchased product.
  • You were charged multiple times for the same order.
  • The product you received is permanently unavailable.
  • You received an invalid or non-working activation key, and our support team is unable to provide a working replacement after verification.

Replacement Before Refund

Whenever possible, Millennium Games will first attempt to resolve any issue by providing:

  • A new activation key.
  • A replacement product of equal value.
  • Another suitable solution agreed upon by both parties.

If a replacement cannot be provided, a full refund will be issued.

Non-Refundable Purchases

Refund requests will not be accepted for:

  • Incorrect purchases made by the customer.
  • Wrong platform selected (Steam, Epic Games, EA, Ubisoft, Rockstar, etc.).
  • Wrong region purchased.
  • Change of mind after delivery.
  • Products that have already been redeemed or activated.
  • Orders placed without checking the product description or system requirements.
  • Compatibility issues with your PC or operating system.
  • Account suspensions or bans issued by game publishers.
  • Promotional, discounted, clearance, or special-offer items unless the product is defective.

Invalid Key Claims

If you believe your activation key is invalid, please contact us within 24 hours of delivery.

To investigate your claim, we may request:

  • Your Order ID
  • Screenshot of the activation error
  • Screenshot showing the key was not previously redeemed (where applicable)
  • Any additional information required by the game platform or publisher

⚠️ False or manipulated claims may result in permanent suspension of your account.

Chargebacks & Payment Disputes

Customers should contact Millennium Games before filing a payment dispute or chargeback.

Fraudulent chargebacks, payment reversals after successful delivery, or abuse of our refund policy may result in:

  • Permanent account suspension
  • Cancellation of future orders
  • Legal action where applicable

Refund Processing Time

After approval, refunds will be credited back via the original payment method:

  • 💳 UPI: 1–3 Business Days
  • 💳 Debit/Credit Cards: 3–7 Business Days
  • 💳 Net Banking: 3–7 Business Days
  • 💳 International: Up to 10 Business Days

Contact Support

If you require assistance regarding your order, please contact our support team before requesting a refund.

Please include:

  • Order Number
  • Registered Email Address
  • Description of the issue
  • Supporting screenshots (if applicable)

Our support team aims to respond within 24 hours. Email: millenniumpcgames@gmail.com

Policy Updates

Millennium Games reserves the right to modify this Refund & Replacement Policy at any time without prior notice. Any changes will become effective immediately after being published on this website.

By placing an order with Millennium Games, you confirm that you have read, understood, and agreed to this Refund & Replacement Policy.